(Junior) Technical Solutions Consultant (m/f/d)

As a Technical Solutions Consultant (m/f/d) at Gini, you'll be part of our Customer Experience (CX) team, helping our Banking & Insurance partners successfully implement, integrate, and get the most value from Gini's solutions. You'll work at the intersection of technology, business, and customer success, collaborating closely with customers and our Product, Engineering, and Growth teams.

Reporting to the Head of Customer Experience, you'll be our dedicated Technical Solutions Consultant, with direct support and mentorship to help you grow into owning customer relationships and technical topics independently. This role is ideal for someone with a consulting mindset, strong communication skills, technical curiosity, and the drive to take initiative and get things done.

• Customer consulting: Act as a trusted technical advisor to our banking and insurance partners, confidently leading technical discussions, presenting solutions, and translating complex technical topics into clear business recommendations.

• Pre-sales & onboarding: Support Growth and CX teams in acquiring new customers through technical discovery calls, product demos, integration consultations, technical kickoffs, and documentation walkthroughs.

• Technical solutions & integrations: Help customers understand and implement Gini's products, APIs, SDKs, and integration options, working closely with Engineering teams.

• Technical support & ownership: Independently investigate customer requests, troubleshoot integration issues, manage support tickets, and coordinate resolutions with Engineering while keeping customers informed.

• Cross-functional collaboration: Connect customer business needs with technical requirements, coordinate customer-engineering calls, provide product feedback, and support technical aspects of security questionnaires and customer discussions.

• Customer experience & coordination: Partner with Customer Success Managers on ongoing customer engagements, technical reviews, feature demonstrations, and follow-ups, gradually taking ownership of customer technical workstreams.

• AI & continuous improvement: Explore AI tools, automation, and lightweight prototyping to accelerate problem-solving, testing, documentation, and internal workflows. Contribute to improving our processes and customer experience.

• You have 2–3 years of experience in technical consulting, solutions engineering, SaaS implementation, technical account management, or a similar customer-facing technical role.

• You have a good understanding of software systems, APIs, SDKs, integrations, and technical documentation. You're comfortable discussing technical topics with engineers, investigating issues, and learning new technologies.

• You understand customer business needs and enjoy connecting them with technical solutions. Experience in banking, fintech, insurance, financial services, or B2B SaaS is a plus.

• You are naturally curious and resourceful, enjoy solving problems independently, and are comfortable researching documentation, testing ideas, and exploring solutions.

• You are proactive, reliable, and organized, enjoy working directly with customers, and are happy to support hands-on technical tasks while continuously learning and taking on more responsibility.

• You are comfortable using AI tools to research, experiment, and improve your daily work while critically evaluating the results.

• You have excellent, fluent English skills (written and spoken) and feel confident presenting, leading discussions, and communicating with customer stakeholders. 

Nice to have

Experience with mobile banking, mobile applications, SDK integrations, or mobile development concepts.

Background in IT or business consulting, technical project coordination, or pre-sales solution consulting.

Familiarity with Postman, Kibana, Metabase, Graylog, SQL, or technical monitoring and analytics tools.

Experience with AI-assisted coding, scripting, automation, or building lightweight prototypes.

German language skills.

• Flexible working: Mobile working within Germany or from our bright Munich office with two roof terraces

• Workation: Working from abroad? No problem -working abroad within the EU. the UK, and Switzerland

• Flexible working hours: Shape your workday in a way that fits your rhythm best

• Growth & development: €2,500 net annual learning budget, plus additional days off for your personal development and a monthly learning day

• Vacation & Sabbatical:  30 days of paid vacation and the opportunity to take a sabbatical

• Financial extras: €50 net per month on top of your salary or €50 Wellpass subsidy

• Food: €3 meal allowance per working day in our high-quality employee restaurant 

• Team & culture: Regular team and company events and an open, feedback-driven culture with real team spirit

• Mobility: Free underground parking and JobRad leasing with attractive tax benefits 

• Equipment: State-of-the-art Apple devices and ergonomic office equipment for productive work

• Lots of different team events: we know how important team cohesion is, so we regularly organize team and company-wide events and activities

• Shared feedback culture with purpose: a feedback-driven culture full of purpose and community. Click on kununu and Glassdoor to find out what our employees and candidates are saying about Gini

Julia Partusch

HR Manager & Dog lover

julia.partusch@gini.net